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Wholesale FAQs

Our customer support is available Monday to Friday，Beijing time: 9:00 AM - 6:00 PM (GMT+8)
Average answer time: 1h

1. Which countries can GraceJwl ship wholesale jewelry to?

GraceJwl ships to nearly every country and region worldwide, covering North America, Europe, Latin America, the Middle East, Oceania, Africa, and Asia. Major markets include Dubai, Turkey, the United States, Nigeria, Canada, France, Germany, Pakistan, Malaysia, and more than 200 other destinations.
We offer a variety of international shipping options—air freight, ocean freight, express delivery (DHL/UPS/FedEx), and postal services—to meet a wide range of delivery needs.

2. How long does GraceJwl take to ship and deliver orders?

GraceJwl provides flexible delivery timelines depending on your location and shipping method:
Processing Time: 1–3 business days
Air Freight: Typically 6–12 days
Express Delivery (DHL/UPS/FedEx): About 3–7 days
Sea Freight: 15–35 days (U.S. sea shipping eligible for free freight on selected goods)
Postal Services: 10–25 days, depending on the destination

3. How does GraceJwl ensure product quality, and what is the return policy?

GraceJwl operates its own production facility and ensures consistent product quality through an integrated process that encompasses design, manufacturing, quality inspection, and warehousing. Each product undergoes two rounds of quality inspections—factory inspection and pre-shipment inspection—to ensure that materials, craftsmanship, and appearance all meet high standards. The primary materials used include copper and high-quality alloys.
If a product does not meet your expectations, GraceJwl offers a 30-day return, exchange, and refund guarantee. Customers may request a refund or exchange, and our 24/6 customer service team and dedicated account managers will assist with any issues, such as quality defects, damage, or incorrect shipments.

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